Terms of Service

What our messaging channels are for

We use messaging to answer questions about our services, prices and hours, and to point you to the right next step. Our team reads these channels during business hours.

Appointments are handled only by phone at (407) 354-1595. A message can never create, confirm, change or cancel an appointment, even if it feels like it did.

Replies may be automated

Some replies are written with the help of an automated assistant operated by our team, and a person from the clinic can step into the conversation at any moment. The assistant follows clinic rules and routes anything it cannot answer to our staff.

The assistant cannot see our schedule, our building or your pet's chart. Nothing it says confirms availability, approval or that your pet is being cared for.

Not medical advice, and never for emergencies

Messages are general information only, not a diagnosis, prescription or treatment plan for your pet. Only an in-person examination by our veterinarian can do that.

If your pet is in danger, do not wait for a reply here. Call us at (407) 354-1595 during business hours, or an emergency hospital right away, such as Veterinary Emergency Clinic at (407) 644-4449, open 24 hours.

Never give your pet medication based on a message. Ask the veterinarian first.

Prescriptions and records

Prescriptions require a valid veterinarian-client-patient relationship, which means an examination within the last year. We are not a pharmacy and we cannot promise a medication by message.

Medical records from another clinic can be emailed to universalanimalclinic@gmail.com.

Your responsibilities

Send accurate information about you and your pet, keep the conversation respectful, and do not send content that is unlawful or that belongs to someone else. We may stop replying to abusive or automated traffic.

Do not send payment card numbers or other sensitive financial data through messaging.

Prices and information

Prices and service details shared in messages are estimates based on our current list and may change. The price confirmed at the clinic prevails, and a procedure quote always requires an examination first.

Privacy

What we collect and how we use it is described in our Privacy Policy, linked at the bottom of this page. You may ask us to access, correct or delete your information at any time.

Platforms we do not control

WhatsApp, Facebook Messenger and Instagram belong to third parties, and their own terms apply to your use of them. We are not responsible for message delivery failures or outages caused by those platforms.

Changes to these terms

We may update these terms as our services change. The effective date above always shows the current version.

Contact

Universal Animal Clinic — Orlando, Florida, USA. Email: universalanimalclinic@gmail.com. Phone: (407) 354-1595.